| Freshservice | |
|---|---|
| Developer | Freshworks |
| Initial release | 2014 |
| Operating system | Web, Android, iOS |
| Platform | SaaS |
| Type | ITSM |
| License | Proprietary |
| Website | freshworks.com/freshservice/ |
Freshservice is an IT and enterprise service management platform developed by Freshworks in 2014. It offers software and hardware asset management, incident management, and service request tracking services.[1] It is cloud-based and follows the Information Technology Infrastructure Library (ITIL) practises for IT service delivery. It is available on web and mobile platforms.[2] It's a subscription software and does not offer a free plan.[3]
In 2023, Freshservice earned nearly half of Freshworks's annual recurring revenue of $250 million.[4] TechRadar and PCMag have included Freshservice among ITSM tools used by large organizations.[3][5] As per SEC filings, the platform was being used by 8,900 clients in 2020.[6]
See also
[edit]References
[edit]- ^ Mishra, Pankaj (January 21, 2014). "Freshdesk Targets Small Businesses With New IT Service Desk In The Cloud".
- ^ "Freshservice Review: Features, Pros and Cons".
- ^ a b "Freshservice Review". PCMAG. July 19, 2019.
- ^ DeFrancesco, Robert. "Freshworks Looks To Gain Market Share In IT Service Management".
- ^ Mukherjee, Ritoban (July 5, 2023). "Best ITSM tool of 2025". TechRadar.
- ^ https://www.sec.gov/Archives/edgar/data/1544522/000162828021019055/freshworks424b4.htm