Lagan Technologies

Lagan Technologies

Company type	Subsidiary
Industry	Government CRM
Founded	1994; 32 years ago (1994)
Founder	Colin Chambers, David Moody, John Montgomery, Tom Montgomery
Headquarters	Sunnyvale, CA
Number of locations	Sunnyvale CA, Chicago IL, Washington, DC, Belfast Northern Ireland, Newbury England
Key people	Mark Duffell (CEO), Jeff Wylie (GM of International Operations), David Moody (VP Solutions), Jon Montgomery (VP Global Development), Philipb Murray (VP International Sales)
Products	Lagan Government CRM, Lagan Enterprise Case Management (ECM), Lagan OnDemand
Number of employees	Over 300
Parent	KANA Software
Website	www.lagan.com

Lagan Technologies is a subsidiary of KANA Software. It provides G2C (government to citizen) technology.

The company was founded in 1994, and was acquired by KANA Software^[1] in November 2010. Lagan operates in both North America and the UK with its North American headquarters in Sunnyvale, CA, and its European headquarters in Belfast, Northern Ireland.

History

Lagan Technologies was first established in 1994 with the launch of its first product, Frontline^[2] in 1998, a CRM solution designed to be technology-independent, with an open architecture.

Since 1999 Lagan's program, Frontline, was being adopted across the wider public sector in areas such as shared services and non-emergency call handling for police authorities.^[3]

In 2006, Lagan acquired Peter Martin Associates (PMA), a leader in the development of human services software and the first to offer commercial off-the-shelf (COTS) collaborative case management and eligibility screening solutions.^[4]

In 2007, Lagan Announced its first statewide deployment of Lagan Human Services with customer, Tennessee Department of Human Services, Adult Protective Services Division.^{[citation needed]}

In 2009, released initial Cloud software offering Lagan OnDemand with customers that included: Bermuda;^[5] Cobb County, GA,^[6] and Pasadena, CA.^[7] Lagan also launched its Citizen Mobile Application to promote increased citizen engagement and self service, such as reporting non-emergency issues.^[8][9]

In 2010, Lagan entered the Australian market with Lagan Government CRM customer, Brisbane City Council.^[10] In October the same year, Lagan was acquired by KANA Software.^[11][12]

References

1. Brown, Steven E.F. (2010-11-06). "KANA Software to buy Ireland's Lagan Technologies". The San Francisco Business Times. Retrieved 2011-01-24.
2. "Lagan Technologies". 2002. Retrieved 2011-01-31.
3. "Lagan and CAPS Solutions partner to provide an out-of-box, integrated CRM and business systems connectivity". 2004-03-20. Archived from the original on 2011-07-10. Retrieved 2011-01-31.
4. "Lagan Acquires Leading Human Services Software Vendor, Peter Martin Associates from Affiliated Computer Services, Inc". Business Wire. 2006-05-30. Retrieved 2011-01-31.
5. "E-Government Awards Contract to Lagan Technologies to Provide Enterprise Case Management Software for the Bermuda Government". 2010-07-19. Archived from the original on 2011-07-06. Retrieved 2011-01-31.
6. "Cobb County, GA Selects Lagan Cloud-based CRM Contact Center Solution for Transparency In and Across Departments Countywide". 2010-05-18. Retrieved 2011-01-31.
7. "City of Pasadena, CA Selects Lagan Cloud-based CRM Contact Center Solution to Improve and Streamline Service Delivery to Citizens". 2010-05-25. Retrieved 2011-01-31.
8. "G7: CIOs From Seven Big-Cities Work Together to Develop Open-Source IT Solutions". 2010-10-18. Retrieved 2011-01-31.
9. Tweedie, Alastair (2010-01-14). "Citizen iPhone app from Lagan". Housing Technology. Retrieved 2025-11-07.
10. "Lagan Technologies to provide CRM for Brisbane". 2010-11-08. Retrieved 2011-01-31.
11. McDonnell, Francess. "Lagan software firm bought by US company for £29m". The Irish Times. Retrieved 2025-10-21.
12. "Kana Software to buy Lagan Technologies - Silicon Valley Business Journal". www.bizjournals.com. 2010-10-06. Retrieved 2025-11-07.