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NHK ONE

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NHK ONE is NHK's official streaming service. It provides simulcasts and already-carried programs carried by the corporation's radio and television networks.

Background

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NHK ONE was announced in June 2025 as the replacement service to NHK+ with an October 1 launch date. The service was created from the merger of NHK's existing apps (NHK+, For School, News and Bosai) as well as Rajiru Rajiru and Gokaku, a language app.[1] The name was selected from among approximately 760 suggestions from NHK staff.[2]

The service's provisional promotional mascot was Wanwan, from Inai Inai Baa!, with the pre-launch aim of making the service accessible for families.[2] Days ahead of the launch of the new service, a specific mascot was created, NHK ONE Domo-kun, a variation of its corporate mascot.[3]

On October 1, 2025, users were advised to reinstall the previous apps (NHK+, News and Bosai, For School) to carry the new NHK ONE update.[2]

The service will start using fee contracts from November 18, 2025 in order to combat illegal use of the service. By October 13, 1,68 million users had applied their contracts.[4]

Criticism

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Criticism on content restrictions

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As internet access is obligatory, restrictions were imposed to the access to NHK's online content. Before NHK ONE's launch, NHK gradually discontinued some of its contents, such as NHK NEWS WEB,[5] YouTube videos,[6] the NHK Archives Portal[7] and their respective smartphone apps.[8] The decision of shutting down these services has been criticized by users and other specialized parties.[9][10]

Problems with verification e-mails

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Immediately after the opening of the new NHK ONE service at 12am on October 1, 2025, some users had problems as they did not receive the verification e-mails to join the service, or with the verification code not being recognized by the system.[11][12]

NHK issued apologies on its website and several shows, justifying the issue on the large number of verification e-mails being labelled as spam by Google, especially among users of its e-mail service Gmail.[13][14]

The issue was solved at around 12pm on October 2.[15]

References

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  1. ^ "NHK、新ネットサービス「NHK ONE」10月開始。NHKプラスに後継アプリ". AV Watch (in Japanese).
  2. ^ a b c "ネット配信サービスは「NHK ONE」へ 新名称をワンワンとPR". 朝日新聞. 2025-06-18. Retrieved 2025-08-01.
  3. ^ "「NHK ONE どーもくん」誕生!". NHK. Retrieved 2025-09-25.
  4. ^ 女屋泰之 (2025-11-10). "NHK、ネットも18日から受信契約確認 「ただ乗り」利用の対策で". 朝日新聞. Retrieved 2025-11-10.
  5. ^ 宮田裕介 (2024-03-29). "NHK、ネット配信6サイトの更新を停止 政治マガジンなど". 朝日新聞. Retrieved 2025-10-12.
  6. ^ "「びじゅチューン!」のYouTubeでの動画公開すべて終了". 音楽ナタリー. 2025-09-12. Retrieved 2025-10-12.
  7. ^ tks24 (2025-09-16). "NHKのコンテンツ、9月末で公開を続々終了。7000点以上の無料素材や「びじゅチューン!」動画も【やじうまWatch】". INTERNET Watch. Retrieved 2025-10-12.{{cite web}}: CS1 maint: numeric names: authors list (link)
  8. ^ 松浦立樹 (2025-09-17). "スマホアプリ「NHKとけい」がサービス終了へ 9月末まで 理由は「インターネットサービスの見直し」". ITmedia NEWS. Retrieved 2025-10-12.
  9. ^ 岡田有花 (2024-05-29). "NHK、noteで公開していた「取材ノート」を閉鎖 読者の評価は高かったが". ITmedia NEWS. Retrieved 2025-10-12.
  10. ^ 山田雄之 (2025-10-12). "NHKの優良ネットコンテンツが9月で公開終了…受信料を払っていても「閲覧の方法はありません」 一体なぜ?". 東京新聞. Retrieved 2025-10-12.
  11. ^ 女屋泰之 (2025-10-01). "10月開始の「NHK ONE」、アカウント登録手続きで一部不具合". 朝日新聞. Retrieved 2025-10-02.
  12. ^ "10月開始「NHK ONE」、アカウント登録で不具合 認証コード届かず". 日本経済新聞. 2025-10-01. Retrieved 2025-10-02.
  13. ^ "「NHK ONE」で認証コード送信されない不具合 Gmail大量発信でスパム認定か". 産経新聞. 2025-10-01. Retrieved 2025-10-02.
  14. ^ TBSテレビ (2025-10-01). "NHKのネット配信サービス「NHK ONE」でトラブル 主にGmail利用者がアカウント登録できず 番組などで謝罪". TBS NEWS DIG. Retrieved 2025-10-02.
  15. ^ "NHK、新ネット配信の不具合解消 一時認証メール届かず". 時事通信. 2025-10-02. Retrieved 2025-10-03.