Wiki Article
Paytm Travel
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| Company type | Division |
|---|---|
| Industry | Online travel, travel technology |
| Founded | 2015 |
| Headquarters | Noida, Uttar Pradesh, India |
Area served | India and international |
Key people | Vikash Jalan (CEO) |
| Services | Flights, trains, buses, hotels, travel insurance |
| Parent | One97 Communications |
| Website | https://tickets.paytm.com/ |
Paytm Travel is the online travel services division of One97 Communications, the company behind the Paytm digital payments platform. Headquartered in Noida, Uttar Pradesh, the division enables users to book flights, trains, buses, and hotel accommodations through digital channels. It also offers ancillary services such as travel insurance and flexible cancellation options for select bookings.[1]
History
[edit]Paytm Travel was launched in 2015, initially focusing on bus ticket bookings through aggregator partnerships, marking the company’s entry into the online travel services sector.[2]
In 2019, Paytm expanded into hotel bookings with the acquisition of NightStay, a platform specialising in last-minute hotel reservations.[3]
During the COVID-19 pandemic in 2020, the platform recorded increased demand for bus travel, particularly as migrant workers travelled to their hometowns following lockdown relaxations.[4]
Railway ticket booking services were subsequently expanded through integration with the Indian Railway Catering and Tourism Corporation (IRCTC). The platform introduced features such as PNR status prediction and seat confirmation assistance to improve the booking experience.[5]
In 2023, Paytm Travel introduced guaranteed seat assistance and flexible cancellation options for selected train and flight bookings, including Tatkal tickets and international flights.[6][7]
In November 2023, the company announced a collaboration with Amadeus to integrate artificial intelligence–based travel technology into its platform.[8]
In 2024, Paytm Travel partnered with global travel aggregators including Skyscanner, Google Flights, and Wego to expand international flight discovery and booking options.[9]
By early 2025, the platform further expanded its hotel booking inventory through a partnership with Agoda, enabling access to accommodation options across India and overseas markets.[10]
Corporate affairs
[edit]Paytm Travel operates as a division of One97 Communications, which was founded by Vijay Shekhar Sharma. The travel business is led by Vikash Jalan, who serves as chief executive officer.[11]
References
[edit]- ^ "Paytm Travel to launch 'Travel Pass', AI-driven features to enhance booking flexibility: CEO Vikash Jalan". Economic Times.
- ^ "Paytm launches bus ticket marketplace". PYMNTS. July 2015.
- ^ "Paytm forays into hotel booking with NightStay acquisition". Mint. 29 January 2019.
- ^ "Paytm Travel sees over 20,000 bus ticket bookings as migrants head back home". Exchange4Media. 16 May 2020.
- ^ "IRCTC becomes the authorised partner of Paytm to simplify train travel". ET TravelWorld. 14 January 2023.
- ^ "Paytm launches guaranteed seat assistance for train bookings". ET TravelWorld. 26 October 2023. Retrieved 20 September 2025.
- ^ "Paytm announces free cancellation for train tickets including Tatkal". The Hans India. 17 September 2023.
- ^ "Paytm collaborates with Amadeus to drive travel experience with AI". Business Standard. 15 November 2023.
- ^ "Paytm eyes expansion in travel, ties up with Skyscanner & Google Flights". Business Standard. 24 June 2024.
- ^ "Paytm Travel, Agoda partner to offer hotel bookings across destinations". Economic Times. 10 February 2025.
- ^ "Paytm Travel to launch 'Travel Pass', AI-driven features to enhance booking flexibility: CEO Vikash Jalan". Economic Times.
External links
[edit]- Official website: https://tickets.paytm.com/