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SurveyLab

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SurveyLab
Other namesMySurveyLab
Developer7 Points sp. z o.o.
Initial release2006; 20 years ago (2006)
Operating systemCross-platform
PlatformWeb, iOS, Android
Available inAll languages[1]
Type
LicenseProprietary
Websitesurveylab.com
As ofDecember 2025

SurveyLab is an online system designed for creating and deploying surveys, questionnaires, web forms, tests, and quizzes.[2][3][4] The platform functions as a web application, without the need for additional software installation.[2][3]

Founded in 2006, by the Polish company 7 Points,[5][6] SurveyLab is used by businesses and professional users for market research, human resources assessments, customer feedback,[2][3] and academic research.[7][8][9]

History

[edit]

SurveyLab was launched in 2006 under the name MySurveyLab, developed by the Warsaw-based company 7 Points.[5][10] Early media coverage described the system as supporting online survey creation, real-time reporting, group collaboration and question logic, and noted that the platform was opened to custom feature development.[11]

MySurveyLab featured multi-user accounts, SSL-secured surveys, and support for right-to-left languages.[12][13] Further 2010s updates improved reporting capabilities, expanded question types, and integration options.[2][3][14][15]

In 2020, the platform was rebranded to SurveyLab.[16] By the early 2020s, the software supported integrations with external tools including Zapier, and offered additional analytics features.[17] In 2025, 7 Points reported that SurveyLab had over 85,000 registered users and had processed over 7 million surveys.[2][18]

Functionalities

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SurveyLab is a web-based platform used for creating online surveys, questionnaires, and forms.[2][19] Independent reviewers and software directories describe it as a tool used for market research, customer feedback management, and human resources-related assessments, including employee feedback surveys.[9][20][21] According to the creators at 7 Points, SurveyLab supports customer satisfaction measurement, survey analysis, and 360-degree feedback evaluations.[22] The platform allows users to create surveys with no limits on the number of questions or responses.[20][21][23]

Independent reviews describe SurveyLab as offering multiple-choice, matrix, rating-scale, and open-ended questions.[2][3] According to 7 Points, the platform manages market-research workflows, including Net Promoter Score, Customer Satisfaction,[24] and Customer Effort Score questions.[25] The tool can also re-use previous answers in later questions,[26] and create A/B survey variants.[27]

SurveyLab can integrate with external services and applications through APIs and third-party connectors.[20][28] According to its developers, the platform can connect with customer service tools,[29] as well as CRM, marketing automation, e-commerce, and data-storage tools[30] An industry review cited workflow integrations with CINT, Slack, Salesforce, and Zendesk[20] Other integrations included Aquera (SSO),[31] Sona Systems (internet research),[32] and Synerise (customer data management).[33]

Data collection and aggregation

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Independent descriptions note that SurveyLab can combine results from emails, SMS, website widgets and pop-ups, QR codes, and social media.[20][34][35] Its surveys are also accessible through mobile apps on iOS[36] and Android[37], used for online and offline data collection in the field.[20][28][35] Developers state that the tool supports exporting data as CSV, Excel, and SPSS,[38][39] with independent reviews also mentioning PDF and PowerPoint.[40][41]

SurveyLab can automate response collection through a multi-channel survey distribution and reporting.[40] It includes data trends, offline responses, and reminders to non-respondents.[40] According to its documentation, newer versions include AI-based tools that detect and analyze sentiment,[42] and a survey builder generating questionnaires based on user prompts.[43][44]

Data security and compliance

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According to 7 Points, SurveyLab provides password-protected surveys, token-based access,[11][45] IP-address filtering, and two-factor authentication for user accounts,[2] and it complies with the General Data Protection Regulation.[46]

Awards and accolades

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In 2017, SurveyLab was listed in Capterra’s Top 20 Survey Software ranking, among 20 highest-scoring survey tools based on market presence and user base.[47]

In 2018, a software review platform FinancesOnline awarded SurveyLab the Rising Star Award and the Great User Experience Award, distinctions given to products that demonstrate positive user satisfaction and strong usability characteristics.[48]

[edit]

References

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  1. ^ Wierusz, Jakub (2024-10-18). "AI translations for surveys and forms". SurveyLab. Retrieved 2025-12-16.
  2. ^ a b c d e f g h "SurveyLab - 2025 Pricing, Features, Reviews & Alternatives". GetApp. Nubera. Retrieved 2025-12-15.
  3. ^ a b c d e "SurveyLab Software Review 2025: Features, Integrations, Pros & Cons". Capterra. Gartner. Retrieved 2025-12-15.
  4. ^ "SurveyLab Reviews 2025: Details, Pricing, & Features". G2 Crowd. Retrieved 2025-12-15.
  5. ^ a b "SurveyLab - 2025 Company Profile, Team, Competitors & Financials". Tracxn. Retrieved 2025-12-15.
  6. ^ "7 Points Software House". 7 Points. 7Points Ltd. 2023. Retrieved 2025-12-15.
  7. ^ Ismail, Fatima; Yelverton, Christopher; Schafer, Tamaryn; Peterson, Cynthia (2022-03-01). "Assessing attitudes of patient-centered care among chiropractic students at a South African university". Journal of Chiropractic Education. 36 (1): 94–102. doi:10.7899/JCE-21-2. ISSN 2374-250X. PMC 8895845. PMID 34570881.
  8. ^ Wejnerowski, Łukasz; Aykut, Tümer Orhun; Pełechata, Aleksandra; Rybak, Michał; Dulić, Tamara; Meriluoto, Jussi; Dziuba, Marcin Krzysztof (2022-05-25). "Plankton hitch-hikers on naturalists' instruments as silent intruders of aquatic ecosystems: current risks and possible prevention". NeoBiota. 73: 193–219. Bibcode:2022NeoBi..73..193W. doi:10.3897/neobiota.73.82636. ISSN 1314-2488.
  9. ^ a b Mazurek, Mateusz (2025). "Recenzja SurveyLab (2025): Test i opinie". Jak Wybrać Hosting. Retrieved 2025-12-15.
  10. ^ "7 Points". Rejestr.io. Retrieved 2025-12-15.
  11. ^ a b Małecki, Marcin (2011-04-21). "mySurveyLab.com – system ankiet on-line szyty na miarę" [mySurveyLab.com – a tailor-made online survey system]. MamStartup (in Polish). Retrieved 2025-12-15.
  12. ^ Wierusz, Jakub (2011-01-03). "Happy New Year 2011". SurveyLab. 7 Points. Retrieved 2025-12-15.
  13. ^ Romański, Lech (2011-10-11). "mysurveylab.com – wielojęzyczne ankiety online" [mysurveylab.com – multilingual online surveys]. MamStartup (in Polish). Retrieved 2025-12-15.
  14. ^ Wierusz, Jakub (2011-08-04). "Net Promoter Surveys (NPS)". SurveyLab. 7 Points. Retrieved 2025-12-15.
  15. ^ Wierusz, Jakub (2011-04-02). "Better online survey reports". SurveyLab. 7 Points. Retrieved 2025-12-15.
  16. ^ "New Surveylab Brand". SurveyLab. 7 Points. April 2020. Retrieved 2025-12-15.
  17. ^ Wierusz, Jakub (2021-10-20). "New features in SurveyLab – October 2021". SurveyLab. 7 Points. Retrieved 2025-12-15.
  18. ^ "SurveyLab Reviews 2025. Verified Reviews, Pros & Cons". Capterra. Gartner. Retrieved 2025-12-15.
  19. ^ "SurveyLab Reviews & Ratings 2025". TrustRadius. Retrieved 2025-12-15.
  20. ^ a b c d e f Stevens, Mike (2018-10-05). "6 Tools For Agile Automated Survey Research". Insight Platforms. Retrieved 2025-12-15.
  21. ^ a b "SurveyLab Features". G2 Crowd. Retrieved 2025-12-15.
  22. ^ Wierusz, Jakub (2012-02-24). "180 / 360 degree feedback". SurveyLab. 7 Points. Retrieved 2025-12-15.
  23. ^ "SurveyLab Review 2026: Pricing, Features, Pros & Cons, Ratings & More". Research.com. Retrieved 2025-12-21.
  24. ^ Wierusz, Jakub (2015-04-15). "CSI metrics (Customer Satisfaction Index)". SurveyLab. 7 Points. Retrieved 2025-12-15.
  25. ^ Wierusz, Jakub (2017-05-24). "Trends, Survey statistics". SurveyLab. 7 Points. Retrieved 2025-12-15.
  26. ^ Wierusz, Jakub (2022-10-14). "10 tricks to help you build better surveys". SurveyLab. 7 Points. Retrieved 2025-12-15.
  27. ^ Wierusz, Jakub (2017-11-29). "New survey logic, quota & A/B tests". SurveyLab. 7 Points. Retrieved 2025-12-15.
  28. ^ a b "SurveyLab vs CustomerHero Comparison (2025)". GetApp. Nubera. Retrieved 2025-12-15.
  29. ^ Edwards, Kinga (2024-08-13). "How To Do Survey Research? All Questions Answered". SurveyLab. 7 Points. Retrieved 2025-12-15.
  30. ^ "Integrations". SurveyLab. 7 Points. Retrieved 2025-12-15.
  31. ^ "MySurveyLab Connector". Aquera. Retrieved 2025-12-15.
  32. ^ "External Study Credit Granting with SurveyLab". Sona Systems. Retrieved 2025-12-15.
  33. ^ "Satisfaction Survey Automation How To Conduct Surveys And Get Real Time Results". Synerise. 2025-12-10. Retrieved 2025-12-15.
  34. ^ "Pricing for SurveyLab". Capterra. Gartner. Retrieved 2025-12-15.
  35. ^ a b "SurveyLab: precios, funciones y opiniones". GetApp Colombia (in Spanish). Gartner. 2025. Retrieved 2025-12-15.
  36. ^ "SurveyLab". App Store. Apple Inc. 17 August 2025. Retrieved 2025-12-15.
  37. ^ "SurveyLab". Google Play. Google LLC. Retrieved 2025-12-15.
  38. ^ Wierusz, Jakub (2012-04-20). "SurveyLab – Zendesk integration is official!". SurveyLab. 7 Points. Retrieved 2025-12-15.
  39. ^ Wierusz, Jakub (2013-07-02). "Online survey panel". SurveyLab. 7 Points. Retrieved 2025-12-15.
  40. ^ a b c "SurveyLab Reviews 2025: Details, Pricing & Features". G2 Crowd. Retrieved 2025-12-15.
  41. ^ "Surveylab Reviews - Pros & Cons". Secret. Retrieved 2025-12-15.
  42. ^ "New Survey Reports". SurveyLab. 7 Points. 29 May 2020. Retrieved 2025-12-15.
  43. ^ Wierusz, Jakub (2025-02-07). "Ai Surveys And Data Analysis". SurveyLab. 7 Points. Retrieved 2025-12-15.
  44. ^ Wierusz, Jakub (2025-10-28). "Ai Survey Creator". SurveyLab. 7 Points. Retrieved 2025-12-15.
  45. ^ Wierusz, Jakub (2010-09-25). "Better security and online tests". SurveyLab. 7 Points. Retrieved 2025-12-15.
  46. ^ Edwards, Kinga (2025-06-18). "Top 10 Enterprise Survey Software Tools In 2025". SurveyLab. 7 Points. Retrieved 2025-12-15.
  47. ^ "Capterra Survey Software". Internet Archive. Archived from the original on 30 September 2017. Retrieved 2025-12-15.
  48. ^ Andre, Louie (2025-04-29). "SurveyLab Reviews: Pricing & Software Features 2024". FinancesOnline. Retrieved 2025-12-15.